Have you ever had a conflict or a problem with a boss or colleague? How was it resolved?

Yes, I have had conflicts in the past. Never major ones, but there have been disagreements that needed to be resolved. I’ve found that when conflict occurs, it helps to fully understand the other person’s perspective, so I take time to listen to their point of view, and then I seek to work out a collaborative solution.

have had conflicts，here have been disagreement這里為何要用完成時，而不需要過去時態(tài)？

由于說話人談?wù)摰亩际遣淮_切的過去時間發(fā)生的事件或存在的狀況。說話人的腦子里并沒想到一個具體的過去。所以要用目前完成時。